CRM for E-commerce Industry

People these days are choosing online stores to shop rather than visiting brick & mortar outlets. With an increase in shoppers, there is also a rapid shift in how things like customer details, order status, vendor details, support etc needs to be handled. Now, the need arises for all this data to be stored and managed properly. A myriad range of solutions are available for the e-commerce industry, but you need to choose the best and apt out of all.

E-commerce CRM

How is FinCRM aiding the e-commerce industry?

Key problems faced by online retailers include managing vendors, product details and customer data, handling estimates and invoicing etc. Any existing ecommerce CRM seldom allows you to get rid of these problems from one single interface. Now you can do all of these seamlessly within FinCRM. Collect prospect information from various channels and store them systematically. Carry out your business operations, and analyse buying trends. Improve the planning, targeting, and execution of your marketing tricks with our e-commerce CRM software. Let’s learn what more can you do with FinCRM.

Integrate CRM with the 3rd party channels

Ease Efforts of Sales Team by Automatic Lead Capture

Generating leads is imperative to unravel new business opportunities and acquire customers. Managing those leads from leakage is equally important. FinCRM helps you manage all the incoming leads properly by capturing them for you from all the various sources. Integrate our e-commerce CRM software with the required 3rd party channels and hand over the rest to it. Numerous leads can be collected on your system without any major human effort just because of FinCRM.

Manage and Track Tasks from One Place

There are several regular and one-time tasks that we need to complete. But when there are multiple things to be done, we can forget a few, which might lead to bigger losses sometimes. With FinCRM, you can manage all your tasks as well as keep a track on their status. One can also share this within their organizational hierarchy for reporting purposes. If you have recurring tasks, set frequency of recurrence and let it assign task repeatedly on itself.

Manage tasks from one place
Run marketing campaigns for e-commerce

Handle Marketing Campaigns Intelligently

Marketing campaigns for seasonal discounts or new launches can be easily executed with FinCRM. Sending them emails and SMS at regular intervals is the best way to notify your prospects/customers about your offers and retaining them. Send promotional emails and SMS to people via our e-commerce CRM software to earn as many customers. Keep an eye on the productivity of every promotional message and see the highest performing one to allocate your budgets properly.

Have Complaints, Solve with CRM

Satiating customers is a very challenging job. And so is managing all the complaints and resolving those on a regular basis. With FinCRM, you can handle this very easily. Record each complaint and prioritize it as required to solve important cases first. You are always going to get different questions & complaints and you always need to put them in sequence, which can be easily done within our e-commerce CRM software.

Solve complaints with CRM
	E-commerce product analysis report

Gain Better Insights to Track Latest Trends

For selling trending in the e-commerce industry, you need to understand trends. To understand trends, you cannot go door-to-door and ask people, but you can analyze FinCRM reports and learn new buying trends in the market. It can show you the best-selling products, the latest buying trends, and everything about your sales through graphical reports. Monitor your sales marketing campaign performance and allocate budget accordingly to accelerate your sales pipeline.

Diarize Stock Availability & Vendor Details

You can easily maintain a record of all the product SKU’s that you sell and the different vendors that you source these from. You can create custom entities with different fields that help you in easy record keeping. With this, you can order your stock well before it gets over, and never face the issue of non-availability of product.

Product availability details
Prepare and store bills in CRM

Handle your Billings Efficiently

Prepare and store bills, estimates, & payment history in our e-commerce CRM software safely. You can store billing details like multiple bank accounts and taxation details for your company (one or multiple). These can then be very easily selected while creating any estimate or invoice without any hassle.

Integrate CRM with the 3rd party channels

Ease Efforts of Sales Team by Automatic Lead Capture

Generating leads is imperative to unravel new business opportunities and acquire customers. Managing those leads from leakage is equally important. FinCRM helps you manage all the incoming leads properly by capturing them for you from all the various sources. Integrate our e-commerce CRM software with the required 3rd party channels and hand over the rest to it. Numerous leads can be collected on your system without any major human effort just because of FinCRM.

Manage tasks from one place

Manage and Track Tasks from One Place

There are several regular and one-time tasks that we need to complete. But when there are multiple things to be done, we can forget a few, which might lead to bigger losses sometimes. With FinCRM, you can manage all your tasks as well as keep a track on their status. One can also share this within their organizational hierarchy for reporting purposes. If you have recurring tasks, set frequency of recurrence and let it assign task repeatedly on itself.

Run marketing campaigns for e-commerce

Handle Marketing Campaigns Intelligently

Marketing campaigns for seasonal discounts or new launches can be easily executed with FinCRM. Sending them emails and SMS at regular intervals is the best way to notify your prospects/customers about your offers and retaining them. Send promotional emails and SMS to people via our e-commerce CRM software to earn as many customers. Keep an eye on the productivity of every promotional message and see the highest performing one to allocate your budgets properly.

Solve complaints with CRM

Have Complaints, Solve with CRM

Satiating customers is a very challenging job. And so is managing all the complaints and resolving those on a regular basis. With FinCRM, you can handle this very easily. Record each complaint and prioritize it as required to solve important cases first. You are always going to get different questions & complaints and you always need to put them in sequence, which can be easily done within our e-commerce CRM software.

	E-commerce product analysis report

Gain Better Insights to Track Latest Trends

For selling trending in the e-commerce industry, you need to understand trends. To understand trends, you cannot go door-to-door and ask people, but you can analyze FinCRM reports and learn new buying trends in the market. It can show you the best-selling products, the latest buying trends, and everything about your sales through graphical reports. Monitor your sales marketing campaign performance and allocate budget accordingly to accelerate your sales pipeline.

Product availability details

Diarize Stock Availability & Vendor Details

You can easily maintain a record of all the product SKU’s that you sell and the different vendors that you source these from. You can create custom entities with different fields that help you in easy record keeping. With this, you can order your stock well before it gets over, and never face the issue of non-availability of product.

Prepare and store bills in CRM

Handle your Billings Efficiently

Prepare and store bills, estimates, & payment history in our e-commerce CRM software safely. You can store billing details like multiple bank accounts and taxation details for your company (one or multiple). These can then be very easily selected while creating any estimate or invoice without any hassle.